Microsoft Fax - How to make it work under Windows 95

Many thanks to MVP Athena for painstakingly researching and providing the detailed step-by-step information. For CompuServe users, the required patches and Microsoft Knowledgebase articles have been collected in a self-extracting file named Faxpack.exe, found in Section 10 of the MSWIN95 forum.

These instructions are for Windows 95. If you are running Windows 98, please see Microsoft Fax - Setup.

Step 1

Backup your mail and address book data

1. Use File | Exit and Log Off to quit Exchange, Windows Messaging or Microsoft Outlook.
2. Create a new Windows 95 system folder with a distinctive name, such as \Mymail.
3. Open this new folder.
4. Use Start | Find to locate your *.pst (Personal Folders) file(s).
5. When the results appear, right-click on each file, then select Copy. Point to your new folder, right-click and choose Paste to place the the file in it. (Or you can hold down the Ctrl key and drag the .pst files to the new folder.)
6. If you have duplicate *.pst file names, create subfolders as needed in your \Mymail folder, and copy the duplicates there.
7. Use Start | Find to locate your *.pab (Personal Address Book) files and copy them to \Mymail, too.

Step 2

Gather necessary files and documents.

To make it easy to work with the various files involved, create a new folder on your desktop and name it Faxfix. (Point to empty space on the desktop, then right-click and choose New | Folder.) Use this folder for all the files you will be downloading in this section.

Use Start | Find to locate MLset32.exe and copy it to your Faxfix folder. If you cannot find it, you can follow the directions later to retrieve it from your Win95 CD if it is needed.

Check your Windows 95 version level by right-clicking on My Computer and selecting Properties, then proceed as follows to get the files you need:

The following Microsoft Knowledge Base articles may be useful:

Step 3

Remove old Microsoft Exchange, Windows Messaging and Microsoft Outlook installations.

1. If you have installed Microsoft Outlook as part of Microsoft Office 97, choose Control Panel | Add/Remove Programs, highlight Microsoft Office 97, then click Install/Uninstall. That will start the Office 97 setup program. When it has initialized, select Add/Remove components then clear the box for Outlook and proceed. You do not need to remove other Office 97 components, just those for Outlook. When prompted about removing Windows Messaging, you want to REMOVE everything.

2. If you have installed Microsoft Outlook as a standalone program or as part of Microsoft Exchange Server 5.0 , choose Control Panel | Add/Remove Programs, highlight Microsoft Outlook, then click Install/Uninstall. When prompted about removing Windows Messaging, you want to REMOVE everything.

3. If you previously installed the Windows Messaging update, run the update's Exupdusa.exe program (the program you downloaded to install Windows Messaging), and choose Remove from the options you see.

4. If you previously installed the Microsoft Exchange Server client, choose Control Panel | Add/Remove Programs, highlight Microsoft Exchange, then click Install/Uninstall. If prompted about removing shared components, say Yes to removing the Windows Messaging components, but No to removing other shared components.

5. Choose Control Panel | Add/Remove Programs | Windows Setup, and clear the boxes for Microsoft Exchange and Microsoft Fax options. Note that this will also remove the Microsoft Network component.

6. Delete any Microsoft Exchange or Windows Messaging files and folders. Look under C:\Program Files\Microsoft Exchange, C:\Exchange, C:\Program Files\Windows Messaging and so on.

7. Reboot.

Step 4

Install and use RegClean to fix any errors in your system registry.

1. Install RegClean, plus the OLE Automation system libraries if you are not using Office 97. A new item will be added to your main Programs menu.

2. Run RegClean. The program will first extract any errors it finds. Be sure to click Fix Errors to have the fixes applied.

3. When the errors have been fixed, use Start | Find to locate the files named Undo*.reg. Right-click any .reg file and choose Print to get a list of the changes that were made. (Do not double-click the file; that will put the errors back into your registry.)

4. You can use the Undo*.reg files to restore the changes if you find that a program has been negatively impacted by the RegClean process.

5. Run RegClean again after a few days. You may find that multiple passes will be required to fix all of the errors.

Step 5

Apply the Windows 95 update and patches.

Now, switch to your \Faxfix folder to install all the files you gathered in Step 2. The order is critical.

1. If you require Service Pack 1 (your Windows 95 version does not have a letter), double click on the Setup.exe icon to install the service pack.

2. Reboot.

3. After you apply Service Pack 1, or if your system was already at Windows 95 version 4.00.950 (a), you must install the first three patches post-SP1 patches. Double-click on the Oleupd.exe, Krnlupd.exe and Mspwlupd.exe icons to install the three patches. You can wait to reboot until you have applied all three.

4. Re-install Microsoft Exchange (the Windows 95 operating system version) and Microsoft Fax, following the instructions in Q152196 - How to Install and Use Microsoft Fax. When you add Personal Folders to the mail profile, be sure to click Browse to modify the path and point to your old folders in the Mymail folder you created in Step 1. If you had additional .pst files, you can add more sets of Personal Folders; set the path to the other folders you copied in Step 1. You must have a Personal Address Book in your profile if you want to be able to use all functions of Microsoft Fax. When you add it, you can use the Browse function to point to an existing Personal Address Book.

5. In Control Panel | Mail and Fax, check the Delivery tab to be sure that incoming mail will be delivered to your main Personal Folders.

6. Execute MLset32.exe. If you cannot find MLset32.exe on your system, extract it from your CD according to the directions in MSKB article Q129605: Using the Windows 95 Extract Tool. You can also extract the file using the Cabinet Viewer from the Windows 95 Power Toys collection of very useful utilities.

7. Double-click the Inbox icon on the desktop to run Exchange and check to see that your old items are there.

8. Test all the basic Microsoft Fax functions -- sending, receiving, viewing, and so on. Be sure to send from both the Fax Wizard and from a program such as Word.

9. When you are sure that the fax function works, use File | Exit and Log Off to close Exchange and apply the Imaging for Windows 95 patch that you gathered in Step 2.

10. Use Control Panel | Mail and Fax to add any mail services you were previously using back to your mail profile This includes Microsoft Mail, Internet Mail or Compuserve Mail. If you did not have Compuserve Mail before and would like to add it, you can download a separate setup document (Csmailsu.rtf) from the CSAPPS forum or the Email Client Support Forum later.

11. Test all your mail functions, sending and receiving with each mail service.

Step 6

Apply Windows Messaging update

Do not apply the Windows Messaging update until you are sure that all functions of Microsoft Fax are working properly

Do not apply the Windows Messaging Update if (a) you will not be using Microsoft Outlook and (b) you want to be able to view your CompuServe mail headers for selective download

Be sure to apply the Windows Messaging update if you will be using Outlook or a new Corel product.

1. Run the self-installing Exupdusa.exe file from your \Faxfix folder. It will create a new Windows Messaging subfolder in your C:\Program Files folder.

2. Move the Mlset32.exe program from the C:\Program Files\Microsoft Exchange folder to this new folder, delete the old Microsoft Exchange folder.

3. Test the Inbox Repair Tool, found at Start | Programs | Accessories | System Tools | Inbox Repair Tools to be sure that the shortcut is pointing to the new folder. If it is not, you will have to update the shortcut.

4. Retest your fax functions for a final time. Everything should be working properly.

Step 7

Re-install the Microsoft Exchange Server client, if you need it rather than basic Windows Messaging.

This step is necessary only if (a) you are not planning to install Microsoft Outlook and (b) you need to connect to Microsoft Exchange Server:

1. Run the setup program for the Microsoft Exchange Server client provided by your system administrator.
2. Retest your fax functions for a final time. Everything should be working properly.
3. Check to see whether a new C:\Exchange folder was created on your system. If so, that's the new location for Exchange. You can delete the C:\Program Files\Windows Messaging folder.

Step 8

Apply the Fax Cover Page Fix or replacement Awfxcg32.dll.

You gathered this patch as part of Step 2.

If you are using Microsoft Internet Explorer 4.0 or 5.0, copy the Awfxcg32.dll that you downloaded to your Windows\System folder.

If you do not use MSIE 4.0 or 5.0, double-click on the Cover_pg.exe patch in your Faxfix folder to install it.

Reboot, then test Microsoft Fax after Windows restarts.

Step 9

Reinstall Microsoft Outlook.

Outlook uses the profiles you have created for Windows Messaging for its basic mail and fax functions. For Outlook 98 and Outlook 2000, you must make sure that Outlook installs in Corporate/Workgroup mode.

1. If you originally installed Microsoft Outlook as part of Microsoft Office, choose Control Panel | Add/Remove Programs. Highlight Microsoft Office, then click Install. When the Setup program initiates, select Add/Remove components, then add Outlook to your Office installation.

2. If you originally installed Microsoft Outlook from a separate CD or network installation point, run the setup program you find there.

3. Retest all fax functions. You must have the Personal Address Book service in your profile, even if you do all your faxing to addresses in the Outlook Contacts folder.

4. Apply the additional patches for your version of Outlook.

5. For Outlook 98, download and install the Fax Update component.

Step 10

Clean up your system.

1. Make sure you have a copy of MLset32.exe in your \Exchange or \Program Files\Windows Messaging folder. If not, copy or move the one that you saved in the \Faxfix folder.

2. Check one last time to see that any and all references to duplicate Microsoft Exchange or Windows Messaging installations have been removed. Whether you will be using standalone Windows Messaging or Outlook, you should have one, and only one instance of the Exchng32.exe mail program. Throw the other in the recycling bin.

3. Run RegClean again to clear out any remaining registry errors.

4. Backup the system updates patches from Step 2 onto diskettes so you will have them if you ever need to reinstall Windows 95.

5. Delete the \Faxfix folder.

Notes

If you don't see a Microsoft Fax printer driver, run Awadpr32.exe to build one. This problem is sometimes seen when you set up Microsoft Fax on a workstation that's going to use a network fax modem.

If you can't add Microsoft Fax to an existing profile, you'll need to edit Mapisvc.inf to add lines pertaining to Microsoft Fax. Add the following lines and sections if they're missing:

[Services]
AWFAX=Microsoft Fax

[AWFAX]
PR_DISPLAY_NAME=Microsoft Fax Messaging Service
PR_SERVICE_DLL_NAME=awfaxp.dll
PR_SERVICE_ENTRY_NAME=ServiceEntry
WIZARD_ENTRY_NAME=WizardInformation
Providers=AWFAX_AB, AWFAX_XP
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_PRIMARY_IDENTITY
PR_SERVICE_SUPPORT_FILES=awfaxp,awfxab,awcl1_,awdevl,awrndr,awfxcg

[AWFAX_AB]
PR_PROVIDER_DISPLAY=Microsoft Fax Address Book
PR_DISPLAY_NAME=Microsoft Fax Address Book
PR_PROVIDER_DLL_NAME=awfxab.dll
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
PR_RESOURCE_FLAGS=00000000

[AWFAX_XP]
PR_PROVIDER_DISPLAY=Microsoft Fax Transport
PR_PROVIDER_DLL_NAME=awfaxp.dll
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_RESOURCE_FLAGS=00000000

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