Error message: "Can't create the item"

You may get the message "Can't create the item" when you click on a mailto: link in a web page.

Permanent fix for Outlook 97: Run the Microsoft Outlook or Office 97 Setup.exe with the /y switch, then choose Reinstall to reset the registry entries without copying the files again.

Temporary fix for Outlook 97: Run the SwitchForms utility from the ValuPack or the Microsoft web site to switch to Microsoft Outlook forms. You may also want to use Fix Forms instead. If you update Outlook to version 8.02 with either the International English version of the patch or the Enterprise Update, Fix Forms is added automatically. If you use the U.S. English version of the patch, you need to install Fix Forms separately.

For other versions, this may be the result of a problem with the setting for the default e-mail client. See To change the default e-mail program.

This problem may occur if you install Microsoft Exchange after installing Microsoft Outlook. See Can't Create New Message from Office Shortcut Bar for more details.

Updated Jul 16 2008

Home | What's New | Exchange Server | Outlook | Utilities | Bookstore
About Slipstick | Feedback | Privacy Policy | Site Map | Archived Pages | Link to Us | Advertise