1. Does your company offer Outlook training? (Select one answer.)

Yes, but just a course on basic skills
Yes, including courses on advanced techniques
No, but we really need some Outlook training
No, and we're getting along just fine on our own

2. Have you taken any Outlook training courses yourself, either in a classroom, online, at a conference, with a video or self-paced from a book?

Yes  No   (if No, skip to question 4)

3. What kinds of Outlook training have you participated in? Check all that apply, and tell us which kind(s) of training you prefer. 

	Have tried	Prefer
Instructor-led training in a classroom
Instructor-led training on the Internet or company intranet
Self-paced training on the Internet or company intranet
Self-paced training from a CD
Self-paced training from a book
Self-paced training on video
Seminars at conferences
Short seminars, such as Microsoft's free TechNet briefings

3. What factors are important to you in a software training experience?

	Rank from 1 to 5, 1 = not important, 5 = very important
Official Microsoft course materials	1  2  3  4  5
Knowledgeable instructor	1  2  3  4  5
Interaction with peers in the class	1  2  3  4  5
Ability to ask instructor questions	1  2  3  4  5
Ability to work at my own pace	1  2  3  4  5
Information that addresses real-world issues	1  2  3  4  5
Written course materials for later reference	1  2  3  4  5
Proficiency evaluation or certification	1  2  3  4  5
Hands-on lab	1  2  3  4  5
Course available in my city or nearby	1  2  3  4  5

4. For instructor-led training, which of these formats work best for you? Check all that apply:

One-day class
Two-day class
Four- or five-day class
Seminars at conferences
One- or two-hour seminars held locally

5. For which Outlook topics would you like to have more training available? Check as many as you like and feel free to suggest others:

Collaboration with appointments and tasks
Advanced message management
Basic Outlook forms design
Report design for Outlook forms applications
Introduction to Visual Basic for Applications in Outlook 2000
Outlook/Exchange Server application strategies
Training for in-house Outlook trainers
Troubleshooting Outlook (for the Help Desk)
Safe and secure e-mail practices with Outlook
Other:   

6. Please tell us about your level of Outlook expertise:

I am just getting started with Outlook.
I use Outlook to manage by e-mail and calendar.
I use many Outlook features beyond e-mail, contacts and calendar.
I am an Outlook support professional.
I am an Outlook developer (and yes, we assume you're probably also a power user.)

7. Does your job involve approving or developing training resources for your department or company?

Yes
No  (You're done! Thanks, and please skip to the end.)

If you answered Yes to Question #7, please answer a few more questions to tell us about your company and give us some feedback on a specific training approach.

8. How large is your company?

1-10 people
11-50 people
51-100 people
101-1000 people
More than 1000 people

9. What percentage of people in your company might need Outlook training?

  percent

10. For those employees who receive training, how much do you spend per employee per year on computer training, including books, seminars, in-house training staff and attendance at technical conferences?

less than $50
$51 to $100
$101 to $250
$250 to $500
$501 to $1000
more than $1000

11. Do you think your employees would benefit from a resource that combines self-paced online training on many different computer subjects with peer group discussions and direct access to instructors and other experts?

Yes -- We'd definitely want to try it
Maybe -- It depends on the exact courses and costs
No -- We're happy with the training resources we have now (skip to the end)

12. If you answered Yes or Maybe to Question #11, how would you prefer to pay for such a resource?

Pay for each employee and each individual course separately at about this price per course:
        $20   $35   $50   $75 
Pay a flat annual subscription fee, allowing each subscribed employee to take as many courses as they need for about this price per employee per year:
        $50   $100   $150   $200 

13. Please share any other comments you'd like to offer on Outlook training: